Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Place an order for our sustainable wooden sunglasses
• Create an account with us
• Participate in surveys or promotional activities
• Contact us directly via email or phone

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party providers)
• Preferences and interests related to our products

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website or source
• Date and time of visits

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Process and fulfill your orders for wooden sunglasses
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Manage your account and preferences

2.2 Communication

• Send newsletters and promotional materials (with your consent)
• Notify you about new products, services, or sustainability initiatives
• Respond to your questions and feedback
• Provide important service announcements

2.3 Website Improvement

• Analyze website usage patterns to improve user experience
• Conduct research and analytics to enhance our services
• Optimize our website's performance and functionality
• Develop new features and products

2.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and prevent fraud
• Respond to legal requests and law enforcement

3. Information Sharing and Disclosure

We value your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Payment processors for secure transaction handling
• Shipping companies for order fulfillment
• Email service providers for newsletter distribution
• Web analytics services for website optimization
• Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Enforcement of our terms of service
• Protection of our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Firewall protection and monitoring systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

5.2 Managing Cookies

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences

6.3 Deletion

• Request deletion of your personal information
• Close your account (subject to legal obligations)

6.4 Restriction and Objection

• Restrict processing of your information in certain circumstances
• Object to processing based on legitimate interests
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 9.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account Information: While your account is active and for 3 years after closure
• Order History: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe or object
• Website Analytics: 26 months (Google Analytics default)

8. International Data Transfers

Sunhaze Co. is based in Australia. If you are located outside Australia, please note that your information may be transferred to and processed in Australia, where data protection laws may differ from those in your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Privacy Shield frameworks where applicable

9. Contact Information

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after such modifications constitutes acknowledgment and acceptance of the updated Privacy Policy.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.